Supported iOS Devices (Note - iPhones are recommended over iPad) Recommended - iPhone 8 or newer Minimum - iPhone 7 Supported Android Devices Google - Google Pixel 4 XL, Google Pixel 4, Google Pixel 3 XL, Google Pixel 3, Google Pixel 2 XL, Google Pixel 2, Google Pixel XL Huawei - Huawei Mate 20 Lite, Huawei Mate 20 Pro, Huawei Mate 20, Huawei P30 Pro, Huawei P30, Huawei P20 Pro, Huawei P20 LGE - LG v30, LG G8 ThinQ™, LG G7 ThinQ OnePlus - OnePlus 8 Pro, OnePlus 7T Pro 5G, OnePlus 7T Pro, OnePlus 7T, OnePlus 7 Pro 5G, OnePlus 7 Pro, OnePlus 7, OnePlus 6T, OnePlus 6, OnePlus 5T, OnePlus 5 Samsung - Samsung Galaxy Tab S5e, Samsung Galaxy Note20 Ultra 5G, Galaxy S20, Galaxy S20+, Galaxy S20 5G, Galaxy S20+ 5G, Galaxy S20 Ultra 5G, Galaxy S10+, Samsung Galaxy S10 5G, Galaxy S10e, Galaxy S10, Galaxy Note 10+ 5G, Galaxy Note 10+, Galaxy Note 10 5G, Galaxy Note 10, Galaxy S9+, Galaxy S9, Galaxy S8+, Galaxy S8, Galaxy Note9, Galaxy Note8 Xiaomi - Pocophone F1, Xiaomi MI 9, Xiaomi MI 8 Motorola - Motorola X4, Motorola moto z4 Sony - Sony Xperia XZ Premium

In order to scan and create a floor plan, you will need to download and install the CubiCasa app for your supported device. The application is free to use. When you submit your order, you will receive an order confirmation email with a direct link to install the appropriate app on your mobile device. Please open that email on your phone and use that link. If you don’t have that link, you can use the instructions below to find and install the CubiCasa app. Download CubiCasa app on iOS Open the iOS App Store on your phone. Search for 'CubiCasa.' Keep in mind, you need an Apple ID to download applications from the App Store. Download and run the application. Download CubiCasa app on Android Search for “CubiCasa”. Keep in mind, your Android mobile device must be linked to your Google Account. Open the Google Play Store. Search for 'Cubicasa.' Tap install.

Here are a few tips on how to prepare the site before you start scanning. Make sure you have enough battery to last throughout the scan. We recommend at least 50% battery, however, you shouldn’t need more than 5%. Take a few minutes to walk through the house paying close attention to the path that you will take while scanning. Try to find a logical route that doesn’t revisit areas if possible. Areas that are not scanned won’t be included in your plans. Turn on Airplane mode. By switching your phone into airplane mode, incoming calls or alerts will not interrupt the scan. If the scan is interrupted, you’ll have to start over. Remove any camera blocking cases and external lenses. We can’t process scans that are taken through an external lens or if something blocks the camera. Turn on all lights and open curtains/blinds. The more light, the better. To ensure easy access to all rooms and spaces while scanning, open all doors that lead into rooms you intend to scan.

Start scanning on the lowest floor and work your way upwards. We recommend you start from the entrance, but do whatever works best for the building you are scanning. Scan one floor completely before moving to the next. Do not go back and forth between floors during the scan. Keep the device at chest height and tilt it slightly downwards. Avoid rapid movement. Hold the camera steady with both hands and move at a normal walking pace. Scan no closer than 3’ and no farther than 8’ from objects. This is the optimal range for data collection. Walk forwards (not sideways). Scan small spaces through the door opening without entering the space. In small rooms, back out to avoid turning around. If there is fixed furniture or windows, stop, pan up to show the furniture or the bottom of the window, then pan down. Make sure you are stationary when you do this. You do not need to scan ceilings. Focus on where the floor meets the wall with more emphasis on the floor than the wall. There is no need to show more than 3 feet of the wall.

You should have the CubiCasa app installed on your mobile device. 1. Click on 'Scan a space.' 2. Enter the Street name of the building you are scanning 3. Turn your phone to landscape mode making sure the button is on the right hand side. 4. Press record to start scanning. 5. Scan the property. 6. Click the red record button to stop recording. 7. Wait for the app to finish processing before turning off your phone. 8. When you are back at your office and have access to the internet, 'Send' your scan.

Accuracy can vary depending on many factors, the most important is the scanning technique. Please refer to 'The Scan: Best Scanning Technique' for more details. Most scans today are about 94% accurate. Cubicasa is constantly making changes to their algorithms to improve the accuracy and as hardware improves, this will improve as well. The success rate for scans is 99% meaning that for most scans, a floor plan can be created.

The time to scan an average home of about 2,000 square feet is 4-6 minutes. Capturing time depends on the area and complexity of the indoor space. It takes roughly 15-20 seconds to scan a room.

Unfortunately if you forget to scan an area, you must redo the entire scan. Sorry!

Scan one floor completely before moving to the next. Do not go back and forth between floors during the scan. Start scanning on the lowest floor and work your way upwards. We recommend you start from the entrance, but do whatever works best for the building you are scanning.

It is recommended that you start on the lowest floor and work your way upwards. When you get to the bottom of the stairs, point the device up the stairs and walk up them at a normal pace. Note: Be careful when climbing stairs. It’s ok to look at the stairs instead of the device to avoid tripping.

No need to tidy up, however, if you cannot see an entire wall, you should consider moving objects before you scan so that at least a portion of the wall where it meets the floor is visible. If there are items blocking visibility to appliances or other items which are shown in the floor plan, we recommend that you clear those spaces up.

To ensure easy access to all rooms and spaces while scanning, open all doors that lead into rooms you intend to scan. The system works best if you keep doors open during the scan, however, if you must open doors while scanning, point the scanning device away from the door while you open it.

People and pets do not affect the scan, however, it’s best to minimize them if possible.

Sunlight will not affect your scan.

You can purchase lights to carry with you in the event that you encounter dark areas. Add those lights to your equipment bag so you’ll have them handy when you need them! If you don’t have lights, do not enter the area.

Yes! You can scan mirrors.

If there is a detached building, you can walk outside and continue scanning. Sunlight does not affect the scanning process. If it’s dark outside, we recommend that you use lights.

If you scan an area, it will be included in the floor plan, including patios, balconies, etc.

Our system is smart and can predict room labels. Also, every floor plan is reviewed by a QA specialist before it is delivered to you. Plus, you can edit the room labels in our floor plan editor in your Realtour account.